Terms & Conditions
Acceptance of the Terms
By using our platform, you agree to be bound by these Terms and Conditions (the "Agreement"). If you do not agree with any part of the Agreement, please leave the site immediately.
Eligibility Requirements
You must be at least 18 years old to use our platform. By continuing to access or use the service, you confirm that you meet this minimum age requirement and are eligible to participate in online gaming activities.
Minimum Age Requirement
As stated above, we require users to be at least 18 years old. We will request proof of identity and age upon account registration.
Geographic Restrictions
We restrict access to certain countries or regions as specified on our website. If you attempt to register from a restricted country, your account may not be accepted. You are responsible for verifying that you are eligible to use our service in accordance with local laws and regulations.
Account Registration Rules
To create an account, you must provide accurate information about yourself, including but not limited to name, email address, phone number, date of birth, and physical address. We reserve the right to verify this information through various means.
One-Account-Per-User Policies
You are only allowed to maintain one active account with us at any given time. Creating multiple accounts may result in their suspension or closure without notice.
Identity Verification and KYC
We require all users to undergo identity verification and know-your-customer (KYC) checks as part of our compliance procedures. This is aimed at preventing money laundering, fraudulent activities, and ensuring user safety.
Account Accuracy Obligations
You are required to maintain accurate information in your account profile, including address and contact details. Failure to do so may result in suspended or restricted access to certain services.
Account Security Responsibilities
You agree to take full responsibility for maintaining the security of your login credentials (username, password) and prevent unauthorized access to your account.
Login Credentials and Password Protection
Your username and password should not be shared with anyone. You are responsible for keeping them secure, including using strong passwords that meet our minimum requirements. In case you forget your password or suspect it has been compromised, please contact us immediately.
Restricted Behaviour and Prohibited Activities
You must adhere to our rules regarding fair gaming practices (e.g., no exploiting loopholes) as well as those outlined in the Agreement. Engaging in any form of cheating or manipulation may result in account suspension or closure without warning.
Multi-Accounting and Fraud Prevention
We monitor for suspicious activity, including multi-accounting by a single person. Attempted fraud will be dealt with through our complaint resolution process, which may involve suspending accounts pending further investigation.
Bonus and Promotion Rules
Promotions, bonuses, and free plays are subject to specific terms and conditions that you must comply with before participating. In the event of disputes or irregularities, we reserve the right to make decisions about promotions at our discretion.
Wagering and Gameplay Conditions
You agree to abide by wagering requirements for any bonus, promotion, or free play provided by us. Any abuse or exploitation may result in account suspension or closure without notice.
Bonus Abuse Prevention
We actively monitor player activity to prevent excessive or suspicious behavior regarding bonuses, promotions, or other rewards.
Deposits and Withdrawals (optional)
If supported by our platform:
Verification Before Withdrawals
We reserve the right to request additional identity and address verification documents from users who wish to withdraw funds.
Processing and Review Procedures
Our team reviews all transactions, bonuses, and other rewards for any irregularities. If we suspect foul play or discrepancies in user activity, we may contact you directly via email or phone to clarify the situation before taking further action.
Self-Exclusion and Account Restrictions
If you feel the need for a break or require assistance with self-exclusion, please contact us directly to set restrictions on your account or take advantage of our self-exclude tool linked through GAMSTOP.
Game Fairness and RNG Systems
We guarantee that all games offered have been designed using certified Random Number Generation (RNG) systems to ensure fairness. However, technical interruptions or malfunctions can occur and may result in voided gameplay or delayed payouts.
Technical Interruptions or Voided Gameplay
We reserve the right to interrupt game play due to various unforeseen reasons such as maintenance requirements, software updates, hardware failures, network outages, etc. Users are bound by our decision-making regarding what constitutes 'interrupted' or 'voided' gameplay and related issues.
Suspension or Closure of Accounts
In cases where we decide it is necessary for account security or if you have breached these terms in any way, your account may be suspended temporarily until further action can be taken. Failure to correct the breach will result in permanent closure without notice.
Intellectual Property and Platform Ownership
All content (audio, video, graphics) available on our platform remains exclusive property of NOVOMATIC's digital/interactive division, Greentube. Any unauthorized reproduction or use is strictly prohibited.
Modification of Terms
We may update these Terms at our discretion without prior notice to reflect policy changes, regulatory requirements, or new laws. By continuing use after updates have been implemented, you accept their applicability.
Contact or Support Guidance
If you encounter difficulties with the platform, require clarification on any aspect of this Agreement, or wish to raise a complaint regarding bonus issues, please reach out directly using our designated customer service channels for assistance.
